Frequently Asked Questions

I'm unable to make my appointment. How do I cancel/reschedule?
To cancel or reschedule your appointment, please call the URG Scheduling department at 732-390-0033.
Our scheduling department is available: Monday to Friday 8am — 6pm and Saturdays from 8am — 12pm.
  - After regular business hours you may leave a voicemail to cancel your exam.
  - You may also cancel/reschedule your appointment on-line by signing into our scheduling portal at https://urg.opendr.com
What is a "no-show"?
A "no-show" is any patient who fails to arrive for a scheduled appointment without providing prior notice of cancellation.
What happens if I miss my appointment?
If you do not cancel your appointment with proper notice, you may be charged a no-show fee. Your insurance company will not cover this fee as they will only consider covering costs for services that were actually rendered.
Do I need a prescription from my doctor for my exam, even if it's for a mammography or an X-ray?
Yes. A prescription from your physician is always required.
How long is my prescription good for?
University Radiology will accept a script up to 1 calendar year. (Screening Mammography or DXA Scans up to 2 years)
Can I walk-in for my exam or do I need an appointment?
We are pleased to announce that as of Monday, April 12th you no longer need an appointment for your x-ray exam. All outpatient locations that offer x-ray services except our Elizabeth, Freehold and Metuchen offices, now accept x-ray walk-ins for your convenience. You may still reserve your preferred time on-line by selecting https://urg.opendr.com.
I scheduled my appointment online, do I need to call to confirm?
If you scheduled your appointment online with University Radiology you will receive an email confirmation that your appointment was successfully scheduled. If you did not receive the email confirmation, please call us at 732-390-0033.
How do I access my results online?
Reports are usually available within 3 days from the time of your exam at https://myhealth.universityradiology.com. New registrations require the patient to stop by one of our offices for identity verification to complete the registration process.
How do I find out if I need a pre-authorization or a referral for my exam?
Excluding traditional Medicare, Medicaid and Federal Blue Cross, most insurance carriers require a pre-authorization for CT's, MRI's and other high cost exams. Call your carrier directly to determine if your specific insurance plan requires one.
Who is responsible to obtain the pre-authorization?
It is the responsibility of the ordering physician to initiate the pre-authorization with your insurance carrier. Some physician practices will contract with University Radiology or a 3rd party company to handle this process for them.
How do I know if my exam will be covered by my insurance? How much will I be responsible for?
Everyone's insurance coverage and benefit levels are different depending upon the plan your employer and/or you may have selected. Your insurance carrier should be contacted directly to determine whether your exam will be covered and what amount you may be responsible for.
When will I be asked to pay for my co-payment/co-insurance/deductible?
You will be expected to pay for your out of pocket expense at the time of service.
What forms of payment does University Radiology accept?
University Radiology accepts checks, cash and most credit cards.
What is a 3D Mammography? How long does it take?
Three-dimensional mammography (also called digital breast tomosynthesis, digital tomosynthesis, or just tomosynthesis) creates a three-dimensional picture of the breast using X-rays. Several low-dose images from different angles around the breast are used to create the 3-D picture. The 3D exam only takes a few seconds longer than the 2D exam for each view.